C3 Article Archives

C3: Reset Passwords

Your password for the Comcast Control Center (C3) must be reset quarterly. And now, you’ll get reminders before your password [...]

C3: Coax Survey Requests

As a reminder, agents no longer need to launch walk out surveys for coax orders. As you know, we have [...]

C3: Cloud Services

Comcast Business currently offers three types of cloud connectivity services: Amazon Web Services (AWS), Azure, and IBM. Cloud connections work [...]

C3: Systems Team

If you are unable to log in to C3, please send an email to Sam Brodsky, Tanushri Mittal, Matthew Trujillo, or Greg Trent. For [...]

C3 Training Schedule

We will be hosting our monthly live Comcast Control Center (C3) training starting next week (click here for details). We start on [...]

C3: Coax Survey Requests

As a reminder, agents no longer need to launch walk out surveys for coax orders. As you know, we have [...]

C3: New User Set Up Process

When setting up a new user in C3, the first step is creating the partner account to which that user [...]

C3: Coax Survey Requests

Effective immediately, agents no longer need to launch walk-out surveys for coax orders. As you know, we have been providing [...]

C3: Sales Support Requests

A Sales Support Request (SSR) is a new method of receiving and tracking requests for sales support. This new process [...]

C3: Bulk Serviceability

A new feature has been added to the Prequalification page to support Bulk Serviceability. The feature will allow you to [...]

C3: Commission Dispute Process

If you believe you have not been paid correctly for a Comcast opportunity, your Master Agent will assist you with [...]

C3 Training Schedule

We will be hosting our monthly live Comcast Control Center (C3) training starting this week (click here for details). We start on [...]

C3: New User Set Up Process

When setting up new users in C3, the first step is creating the partner account to which that user will be associated (i.e. [...]

C3: Systems Team

If you are unable to log in to C3 for some reason, please send an email to Sam Brodsky, Tanu Mittal, Matthew Trujillo, [...]

C3: Take Task

A new button labeled “Take Task” has been added to the page layout for Tasks and it is intended to [...]

C3 Training Schedule

We will be hosting our monthly live Comcast Control Center (C3) training starting this week (click here for details). We start on [...]

C3: MFA Reminder

As a reminder, you will now have to authenticate when logging in to the Comcast Control Center (C3). Please let any [...]

C3 Training Schedule

We will be hosting our monthly live Comcast Control Center (C3) training starting this week (click here for details). We start on [...]

C3: Common Reject Reasons

The four most common reasons an SMB order was rejected in the last 30 days by our PSC team back [...]

C3: MFA Reminder

As a reminder, you will now have to authenticate when logging in to C3. If you experience any issues logging [...]

C3: CPQ Errors and Chrome

After the latest update to the Google Chrome browser, many users have been facing visibility issues in CPQ. Users are [...]

C3: Cloud Services

Comcast Business currently offers three types of cloud connectivity services: Amazon Web Services (AWS), Azure, and IBM. Cloud connections work [...]

C3: Reset Passwords

Your password for the Comcast Control Center (C3) must be reset quarterly. And now, you will get reminders before your [...]

C3 Training Schedule

We will be hosting our monthly live Comcast Control Center (C3) training starting this week (click here for details). We start on [...]

C3: Multi-site Submission Process

Submitting a multi-site for processing has now been streamlined to make it easier not only for our sales partners but [...]

C3: PSM and IPSM

We recently made some changes to our support model. In addition to having support from a Partner Sales Manager (PSM) [...]

C3 Training Schedule

We will be hosting our monthly live Comcast Control Center (C3) training starting next week (click here for details). We [...]

C3: Holiday Coverage

In this holiday week we wanted to provide an update on our coverage plan for the end of the year. [...]

C3: Training Schedule

Be sure to check out our upcoming trainings and watch our on-demand training tutorials on the Webinar section of the Download. Much like [...]

C3: Training Schedule

Be sure to check out our upcoming trainings and watch our on-demand training tutorials on the Webinar section of the Download. Much like [...]

C3: DDoS Job Aids

Comcast Business has recently launched a DDoS Mitigation service for Ethernet Dedicated Internet (EDI) customers. The  Job Aid for entering an order [...]

C3 Training Schedule

Be sure to check out our upcoming trainings and watch our on-demand training tutorials on the Webinar section of the Download Much like [...]

C3: New User Set Up Process

We frequently get asked about the process for setting up new users in C3. The first step is creating the [...]

C3: Edit Site Contacts

There is now a quicker and easier way to add new, or modify existing, site level customer contact information. From [...]

C3: Reset Passwords

As you know, your password for the Comcast Control Center (C3) must be reset quarterly, so we have made it [...]

C3: Updating Site Addresses

If you build an opportunity in the Comcast Control Center (C3) portal using a wrong address, you need to contact [...]

C3: Training Schedule

Be sure to check out our upcoming trainings and watch our on-demand training tutorials on the Webinar section of the Download. Much like [...]

C3: Project Manager Now Available

As of August 22nd, the Partner Account Coordinator (PAC) assigned to your opportunity in C3 began adding the Project Manager [...]

C3: Mobility

It is important for all Comcast Control Center (C3) users to know that since earlier this year, you can now [...]

C3: Customer Contact Policy Change

Communication with customers is critical for successful site surveys and installations. We have always promoted having two contact phone numbers [...]

C3: Training Schedule

Be sure to watch our on-demand training tutorials which you can find in the Webinar section of the Download. Much like our Business [...]