We will be hosting our monthly live Comcast Control Center (C3) training starting this week (click here for details). We start on Monday by reviewing how to enter Business Class (Internet/Video/Voice) services, followed by fiber-based services on Tuesday, and hospitality/advanced voice/mixed orders on Wednesday. We will wrap up C3 Training on Thursday with a review of reporting and other administrative type tasks.
In the Training section of the Download you will also find the other trainings we are offering in February. We will be doing a SMB Configurator / Clean Order training on 2/10 and 2/24 at noon EST. If you still have some questions regarding the new pricing in West and Northeast, this would be a good time to get some of those questions answered. Then on 2/19 we will host ICB training that will walk you through how to request an ICB.
In case you aren’t able to attend C3 training this week, you can watch our On Demand training tutorials in the Webinar section of the Download. Much like our Business Voice Edge (BVE) and Hospitality certification process, users will watch two different video tutorials to help prepare them for the certification test. To get the certification test sent to them, the user will complete a form that is right below the video. The form exists on both the Business Class and Fiber tutorial for your convenience, but you only need to complete it once after watching both videos.
New C3 Weekly Training Newsletter
Please see the weekly C3 training newsletters here.