Did You Know? November 23, 2020

Hospitality Teaming

The list for Hotel brands that require teaming has been updated. For the PSC team the list is accessible in the PSC shared drive in the Hospitality folder. It is also stored in the C3 library here.

New Central Division December Mid-Market Sale Offer

Effective 11/22/20 – 1/31/21

Please see prequalification’s below:

  • Managed Router must be included, no exceptions
  • 36-month agreement required
  • Available for all markets
  • Standard NRC required
  • SDWAN on multi-site deals may replace managed router for an additional $99 per site
  • Max capex may be adjusted with 60-month term
  • Renewals qualify with net revenue of $200 of higher 12 months remaining to renew

Tier 2 markets are listed below all other markets are considered Tier 1

  • Augusta GA
  • Charleston SC
  • Chattanooga TN
  • Ft Wayne IN
  • Grand Rapids MI
  • Huntsville AL
  •  Knoxville TN
  • Lansing MI
  • Panama City FL
  • Savannah GA
  • SW FL
  • Tallahassee FL

Docsis 3.1 Modem

Effective 10/27 any customer ordering BI100/15 will receive the Docsis 3.1 Cable modem with built in router, WiFi and Voice eMTA.

Wifi Pro, Connection Pro and Security Edge are all compatible with either the BWG or CBR equipment.

The SMB Configurator tool has already been updated to support this change.

MySource Link here.

Move, Add, Change and Renewal MACR Clean Order Checklist

To provide a smoother experience with minimal delays, the MACR team has created a checklist that will be required for all requests. Attach the checklist to your Special Handling request upon creation. The form is located in the library in C3/SalesForce, you may also click here.

Special Billing Instructions SBI

Instances of multiple SBI types have not been able to be systematically captured due to system limitations. This enhancement has created an additional set of ETHERNET SBI fields to account for a scenario in which more than 1 SBI type is granted to a customer. For more information on multiple SBI selections click here.

See Previous Issues