Effective December 10th, the West Division is going through an SMB Package Evolution.

Overview of Changes

  • Ultimate Bundles include: Industry leading speed, security, and backup in every package
  • New Speed Portfolio: 35/5, 100/15, 200/20, 300/30, 600/35 & 1G/35
  • Voice bolt-on: Allows for additional lines to be added to any multi-play for +$20
  • Fixed NRC: Consolidate installation and activation fees into one customer fee dependent on speed tier and requirement of truck roll
  • Improved Customer Experience: SOA and bill appearance updated to single line item
  • SMB Modem Fee (Internet and Voice equipment) increases to $18.45; was $16.95

All of the previous West Division promotions expired as of December 9th.

30-day Grace Period Applies:

  • All contracts received at the new or grandfathered West Division pricing, promotions, Install/activation fees etc. during the grace period will be accepted, regardless of the date the contract was signed or lead ID created.
  • Grace period ends on 1/8/20 regardless of signature date or order entry date.  All orders must be submitted to OA by COB on 1/8/20 in order to be honored.

For more information, watch the video below, and see the West Division SMB Package Evolution Summary of Changes.