To support public health efforts and to protect the health and safety of your customers and our employees, we have limited the in-person services provided by our technicians across the country. We appreciate your patience, and we understand that you may be experiencing some interference with your full suite of services, and the inconvenience this causes.
As part of our comprehensive COVID-19 response, we are limiting our in-person service to only those customers with no connectivity at all. We continue to monitor the performance of the network serving your customers, and will do everything possible to restore services up to the side of their business.
Comcast Business will not be selling or installing WiFi Pro, Comcast Business SmartOffice™ or Business TV that’s part of a bundle or package. Please set expectations with your customers that we have limited installations happening at this time to support public health efforts. Comcast Business SmartOffice and WiFi Pro should be captured as an opportunity so we can contact you when we return to business as usual. Business VoiceEdge can be sold with delayed installation dates (no sooner than 60 days).
We realize that this may be frustrating for you, and again, we apologize. As soon as we are able to move beyond the precautions Comcast and the government are taking to address the continually evolving COVID-19 situation, we will schedule you for a visit to optimize your experience. Thank you again for your understanding.
Visit this link for additional resources: https://business.comcast.com/response