Announcement

To support public health efforts and to protect the health and safety of our employees, we have limited the on-premise services provided by our technicians across the country.

As a result, and because there are no commercial self-install capabilities, we will not be selling or installing WiFi Pro, Comcast Business SmartOffice™ or Business TV that’s part of a bundle or package.

Details

Currently Supported

  • SMB will follow brand new Internet only, Voice only, Internet + Voice or standalone Video only guidelines and support SecurityEdge and Connection Pro, as well as change of service requests that do not require rolling a truck. “Voice” does include VoiceEdge Select (VES) – primary outlet only.
  • Essential businesses (e.g., Police, Fire, Medical, etc.).
  • Teleworker, Metro-Ethernet, and PRI/SIP installs will follow Technician’s discretion on safety / health concerns.
  • SD-WAN jobs will require Region leadership approval. TSP must be prioritized.
  • Please note that installations and construction for Enterprise Solutions customers will continue on a BAU basis.

Not Supported

  • New SmartOffice, WiFi Pro and Business VoiceEdge (BVE) professional installations will NOT be offered during this time.  Sales teams have been instructed to pause SmartOffice and WiFi Pro sales for the time being.
  • We will also not be offering any Multi-Product combinations with Video (only standalone Video or Voice + Data orders are eligible).

What You Need to Know​​​​​​​

  • Starting Wednesday, March 25, 2020,  new orders that do not  meet the prioritized work protocol for new installs or change of service, will be rejected.

SMB Playbook Updates

Central

  • Expired – Public View Sports and Entertainment Deluxe for $109.95, a $24 MRC Discount with minimum Starter Internet
  • Updated – Beacon BI75, BI150, BI300 offers have Smart Office options removed

West

  • Updated – All Ultimate Business Packages have Wifi Pro options removed. Connection Pro is now the only option.

Northeast

  • Expired – Business Advantage Gig (Promo)
  • Expired – Business Advantage Gig (EDP)
  • Expired – Public View Sports and Entertainment Deluxe for $109.95 with minimum Starter
  • Expired – HD Tech Fee Waived with Purchase of Private View Basic TV or Higher
  • WiFi Pro $0x12mo. with Purchase of Business Advantage Basic or Pro or Max bundles