Recently, Comcast Business announced a functional realignment of teams to support our customer needs and to position CB to scale as we accelerate Enterprise solutions and maintain our leadership position in Small Business. Our brand is stronger than ever, and we remain committed to becoming the most trusted B2B brand to enable businesses to accelerate growth.

A key part of this change is the unification of our Headquarters sales channels under the leadership of Terry Connell who has built and led various sales channels since the inception of Comcast Business 17 years ago. This new model enables sellers to reach global customers with the best solutions and aligns the team around common goals and objectives. As a result, we’ve functionally integrated our Indirect Channel Marketing and Indirect Channel Operations teams into our existing HQ Comcast Business Marketing and Sales Operations teams. Not only does this allow us to better leverage our resources for even more support, it also drives more teaming opportunities with our direct counterparts—positioning Comcast Business to be more channel-centric than ever before. Additional resources in channel sales as well as enterprise sales are being added to fuel overall growth, better support our partners and drive more mutual sales.

Additionally, after nearly 13 years, I have made the difficult decision to retire at the end of the year. I am extremely grateful for my time at Comcast and for Terry who has been my leader for the last 13 years and a terrific advocate for our partners and the channel. Terry has been an essential component of our success over the longevity of the channel program, and I know he plans to continue that for years to come. I look forward to watching what this team will do next under Matt’s leadership and following their continued success.

I will be transitioning all aspects of our program and sales team to Matt Fassnacht, VP of Indirect Channel Sales. Matt has been with Comcast for over 10 years and came from our Enterprise Solutions sales team, leading a group of account executives focused on selling to large national accounts. He has years of prior experience with channel programs at XO and Cox and is a great advocate with our partners as he has teamed with us on many large deals. Matt will be an outstanding addition to the team and will allow us to take our success in the channel to the next level in the enterprise space.

Reporting to Matt will be:

  • Cody Calhoun, Executive Director, will lead the Field Channel Sales team of our Partner Sales Managers (PSMs) and Inside Partner Sales Managers (IPSMs) nationally. Cody will add more PSMs and IPSMs over the coming months.
  • Albert Krivopisk, Executive Director, will lead our Distribution Partner Sales team of our Technology Services Distributors (TSDs), etailers, and call center partners. Albert and the team will determine any new assignments as necessary to support these critical partners in the coming weeks as needed.
  • Maureen O’Connell, Senior Director, will lead our National Partner Sales team of Senior PSMs to support partners with a national footprint. Maureen will also have channel sales support for Europe, mainly focused on Comcast Business Masergy sales. This will be critical as we focus on growing our Enterprise solutions business.
  • Vivian Chavez will lead our Distribution Partner Support team for our etailers, call center partners, and TSDs. This team focuses on being the core advocates for these partners, educating them on how to work with Comcast Business, communicating with management to improve partner experiences, and ensuring we meet our sales quota obligations.
  • Dalyn Wertz and the Indirect Channel Program Marketing team that runs all our partner programs, communications, events, and field programs will move to the Comcast Business marketing team. With that change, we look forward to getting more support than ever from the larger marketing organization.
  • The Indirect Channel Operations team under Senior Manager Derek Drisdale has moved under our Sales Operations team led by Aaron Walker, Executive Director of Sales Operations. Aaron previously led all operations support for our carrier and aggregator sales teams and has a solid understanding of the partner community. Our systems and reporting team under Greg Trent, Executive Director, is now under Mary Beth Pierce in the same Sales Operations organization.

All order processing for our partners will remain the same, using our C3 tools and working with the TSDs to place those orders or directly as appropriate. Going forward, those orders will be routed to the appropriate people on Derek’s team. You can contact your PSM, IPSM or TSD for further support if there are any issues or questions related to this. All aspects of operating with our partners is business-as-usual.

Thanks to all of you for your support, partnership, and friendship over the years and I look forward to speaking with you before December 31. I am certain you will give Matt and the team the same support you gave me in the past as we all work to win together in the marketplace.

Best,
Craig