The PSC Checklist is an Object in the Comcast Control Center (C3) that was created last year to standardize and simplify the order scrub process for BC-Only Opportunities, which helps to improve the experience for both Partner Sales Coordinators (PSC) and Partner users. The PSC Checklist provides better standardization and more clarity on the order status pre-order acceptance. The PSC Checklist will allow us to provide scrub decision email notifications to our Partners, standardize the follow up process amongst the PSC team, and provides other features that will help both internal and external users manage their funnels more effectively.
The PSC Checklist will automatically be created when a Partner User creates a Workbench Quote for a BC Only Opportunity, or when an Opportunity is created as part of the Locked Location process. This new process has two major implications for partner users. First, after scrubbing the order the opportunity owner will get an email letting them know that the order has been scrubbed and no rejects where found. Second, this changes the order reject process a bit because the reject reason will be found on the PSC Checklist instead of in a task. The opportunity owner will also get an email letting them know their order has been rejected along with a brief description of why it was rejected.
The PSC team was trained last week on the Checklist, so some of you may have already started receiving some of these emails.
For a more detailed look at the PSC Checklist, see our information sheet here.
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