Joseph DiBella joined our team officially just before the New Year, as a replacement for Sam Brodsky who left Comcast. If you are unable to log in to C3 for some reason, please send an email to Tanushri Mittal, Joseph DiBella, Matt Trujillo, and Greg Trent. For other C3 related issues or requests, please create a Sales Support Request (SSR); someone on Greg Trent’s team will pick it up from our queue and will get it resolved ASAP.
When you create the SSR, please remember to update the status to Submitted. The SSR will not appear in our queue until you change the status to Submitted. We get quite a few escalations on SSR’s that were never submitted, so please remember to update the Status. In the Comments section please describe the issue you are experiencing, as well as what you were trying to do when you got the error. If you can, please attach a screen shot as well before updating the status to Submitted.
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