On January 8, 2021 a Customer Initials line was added to the SMB SOA next to the package and promotion details box. This was added to ensure a better customer experience so that customers acknowledge what is a part of their package. The initials line is required when a package is sold. As of 2/22, Order Management will begin enforcing this requirement. If the initials are missing, the order will be rejected and the customer will have to sign a new SOA. There will be a 30-day grace period for orders submitted between 2/22 and 3/21. Should your order be rejected in error, please follow the current case process for Invalid OA rejections.
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