C3: Locked Location Message

A location gets “locked” in the Comcast Control Center (C3) when an agent tries to create a new order, but the location is already associated to another open order in C3. This results in the agent being able to create the opportunity in C3, but unable to build a Workbench quote for the customer’s location. When attempting to create a new Workbench Quote users will see a Red! Error Message like the screen shot below.

After getting the locked location error message, navigate back to your Parent Opportunity and move the Parent Opportunity Stage from Qualified to Contract Received.

Hover over Sales Support Requests at the top of the screen and select New Sales Support Request.

In the Request Type picklist select Locked Location and the Request Category will be automatically selected for you. Click Save and then attach the signed Service Order Agreement (SOA). This will allow the PSC/PAC to upload the contract and request the survey, thus helping to eliminate and/or reduce order delay. After you have attached the SOA, change the Status from New to Submitted. The SSR will not get routed to the correct team until the Status is changed to Submitted.

If you have any questions please contact your Technology Service Distributor, Partner Sales Manager (PSM) or Inside Partner Sales Manager (IPSM).