If you need assistance with renewing/upgrading a customer’s service or with a large multi-site deal, you can submit a Sales Support Request (SSR) for help with those opportunities. The SSR will make sure the request gets routed to the correct team for review.
You will want to first choose the Request Type: either Retention or Multi-site. Then you will need to select whether it is for SMB or Metro E services in the Request Category field (see screen shots below). Once you have filled out the SSR form and saved it, don’t forget to change the Status to Submitted, otherwise it won’t get routed. For more information, see our job aids on retention and job aid on multi-site orders.
Screenshot example of SSR layout
