The Sales Support Request (SSR) process has been further streamlined to support the Retention process that previously used a Special Handling request. Rather than requiring our end users to memorize which type of request is needed for the different types of requests our team’s support, users can now follow one process and create a Sales Support Request from an Account/Opportunity for all of your support needs.
The selections you make will determine how your request will route amongst the teams and you will receive email notifications throughout the life cycle of the request. The process flows listed below give a visual on how the new types of requests will route depending on your selection. See our information sheet for the more information on submitting a renewal request.
Screenshot example of enhanced SSR layout
