From time to time, our customers request “special” billing treatment for Ethernet services. For example, a customer might not want to be billed until all of their sites have connected, or they would prefer to be billed on a specific payment schedule (i.e. annual, semi-annual). For those of you that haven’t had a special billing request recently, we made a change earlier this year to make selecting more than one SBI much easier.

Agents can use this functionality by selecting “Yes” in the “Ethernet SBI” check box in the “Product Details” section on the Opportunity page. Updating that field to Yes will then allow users to select from the Special Billing Instruction (SBI) scenarios picklist (see figure 1). If you only need one SBI, just select it from that picklist and you are done.

Figure 1.

 

If you need multiple SBIs, select the “Multiple SBI” option. You will now be able to select more than one SBI scenario by highlighting your selection from the Multiple SBI Scenarios window and using the arrow keys to add or remove your desired options (see Figure 2). These meaning of different scenarios are briefly explained below. A more detailed job aid has also been added to the C3 Library (click here).

Figure 2.

  1. Multi-Site: All Sites Connected – If the customer is activating Comcast Ethernet at more than one site, they can request that Comcast not bill them until all of their sites have connected. Please note that if you are requesting more than one SBI, you must create this SBI first. We recommend that this be requested on any opportunity that has ActiveCore services.
  2. Free Month(s): Customer/Sales may request free months of service – this is usually driven by competition in the industry. Up to 3 months can be requested. This will require and ICB and can be denied.
  3. Installment NRCs– Customer request to pay for the installation charges over multiple months of the term of the contract.
  4. Late Fee Exemption – Customer request to be exempt from late fees. This will require an ICB and can be denied.
  5. Payment Schedule – Customer request to be billed annual, semi-annual, quarterly, one-time and incubator.
  6. Promotional Discount – this option is to be used only when there is a valid promotional discount available for ethernet services. Please contact your Partner Sales Manager (PSM) for more information.
<