If you are unable to log in to C3 to create a Sales Support Request (SSR), please send an email to Tanushri Mittal, Joseph DiBella, Matt Trujillo, and Greg Trent – you will get a quicker response if you email all of them. For all other C3 related issues or requests, please create an SSR and someone on Greg Trent’s team will pick it up from our queue and will get it resolved ASAP.
When you create the SSR, please remember to update the status to Submitted. The SSR will not appear in the queue until you change the status to Submitted. We get quite a few escalations on SSR’s that were never submitted, so please remember to update the Status. In the comments section, please describe the issue you are experiencing, as well as what you were trying to do when you got the error. If you can, please attach a screen shot as well before updating the status to Submitted.
