We will be hosting July’s monthly trainings starting this week, which can be found in the Training section of the Download. We will cover:
- How to submit ICBs on Thursday 7/1
- The SMB Configurator and how to submit clean orders on Tuesday 7/13 and Tuesday 7/27
- The Multi-site process on Wednesday 7/14
We are also hosting our monthly live Comcast Control Center (C3) training the week of July 12th. On Monday 7/12 we will be reviewing how to enter Business Class (Internet/Video/Voice) and fiber services, followed by hospitality and advanced voice services on Tuesday 7/13, and will wrap up C3 training on Wednesday 7/14 with a review of reporting and other administrative type tasks.
In case you aren’t able to attend C3 training this week, you can watch our on-demand training tutorials in the Webinar section of the Download. Much like our Business VoiceEdge (BVE) and Hospitality certification process, users will watch video tutorials to help prepare them for the certification test. To get the certification test sent to them, the user will complete a form that is right below the videos. Complete the form after you have watched the videos and the training team will send you a certification test. You can reach out to Jeff Armstrong or Caron Hay if you have questions about the certification test, or haven’t received it within one business day.
