We will be hosting December’s monthly trainings starting next week, which can be found in the Training section of the Download. We will cover:
- How to submit ICBs on Thursday 12/9
- The SMB Configurator and review the Clean Order checklist on Tuesday 12/14 and Tuesday 12/28
- The Multi-site process on Wednesday 12/15
We are also hosting our monthly live Comcast Control Center (C3) training this week. As a reminder, all subagent C3 users must complete C3 certification before being granted access. On Monday 12/6 we will review the BC and Fiber order entry process, and then on Tuesday 12/7 we will cover Hospitality and Advanced Voice. We will finish our C3 training on Wednesday 12/8 by covering reporting and other administrative tasks. We recommend requesting access a few days before taking the training since it can take up to five business days to get user access provisioned.
In case you aren’t able to attend C3 training this month, you can watch our on-demand training tutorials in the Webinar section of the Download. Much like our Business VoiceEdge (BVE) and Hospitality certification process, users will watch video tutorials to help prepare them for the certification test. To get the certification test sent to them, the user will complete a form that is right below the videos. Complete the form after you have watched the videos and the training team will send you a certification test. You can reach out to Jeff Armstrong or Caron Hay if you have questions about the certification test, or haven’t received it within one business day.
