Our corporate IT team has been working on security issues related to the Comcast Control Center (C3). To fix these issues we will require our partner users to have VPN access in order to log in to C3. The majority of our master and direct agents have successfully completed their security assessments and tested the VPN connection. We recommend those master and direct agents start using VPN now so that our team can assist if you run into any issues.

If you are a sub agent user, please check with your master agent and if they have been cleared to start using VPN, you should begin using it as well. If you run into issues when trying to use the VPN, please create a Sales Support Request (SSR) in C3 from your partner account. Make sure to select System Issue for the Request Type and VPN Issue for the Request Category. Remember to either manually change the Status to Submitted or click the Save and Submit button to properly submit your request.

We have two options available when connecting to our network: a web-based client, or desktop client. The desktop client is available for download and can be found at the links below. If you want to use the desktop client, we recommend that you download it now in preparation for the cutover.

Windows: https://vv01wc.vpn.comcast.net/public/share/BIGIPWinEdgeClient.zip
MacOS: https://vv01wc.vpn.comcast.net/public/share/BIGIPMacEdgeClient.zip

We recommend that Windows workstations have Windows 10 1803 or later installed for the best compatibility. MacOS devices are recommended to be running the latest point release of 10.13 High Sierra or later. Users will require administrative privileges in order to install the client on their machine.  The VPN connection will employ split tunneling. Split tunneling is enabled on the connection so any traffic to Comcast systems would go over the VPN connection.  Any traffic to publicly accessible endpoints or your own network would not traverse the Comcast VPN connection. You are able to verify this from the F5 client app as well as from the command line.

Over the course of the next couple weeks, stay tuned for additional C3 communications as we begin to plan a target go live date for the VPN connection for our partner users. The steps below will outline how to initiate the VPN connection once you have been granted access and installed the desktop client. 

Connect to VPN

    1. Click Connect to initiate the VPN connection
      Note: If you plan on connecting via the Web-based client you can bookmark the following URL in your web browser: https://vendor.vpn.comcast.net/

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    2. Complete MFA

      1. The user will then be re-directed to the Microsoft sign-on page to authenticate via the Multi-Factor Authentication (MFA) process that is currently enabled in Salesforce for C3.
      2. The first step will be to enter your Comcast email address (ex. BP-mt123@cable.comcast.com) followed by clicking ‘Next’.
      3. After you click ‘Next’ you will be prompted to enter in your BP-id and password to sign in to initiate the MFA process.
      4. You will be challenged with the default preference set on your account similar to what you experience today with C3 and after you have successfully authenticated the connection will be initiated and you can navigate to comcast.com and resume BAU without logging in!
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