C3 Article Archives
C3: PSC Checklist Rejected Status Report
The PSC Checklist was introduced to standardize the scrub process for BC Only Opportunities. In an effort to consolidate all [...]
C3: Information Security Requirements
Comcast Control Center (C3) users must adhere to Information Security Requirements (ISR) established by Comcast. It is a violation of [...]
C3: Locked Location Message
A location gets “locked” in the Comcast Control Center (C3) when an agent tries to create a new order, but [...]
C3: Static IP and TN Information
Within C3, you can get Static IP and telephone numbers for your customers. From a Workbench Quote, go to the [...]
C3: Password Reset Form
When logging into the Comcast Control Center (C3) you may encounter a few error messages such as your bp account [...]
C3: Login Changes to the Microsoft Authenticator Application
Effective September 23, 2024, there will be changes to the Multi-Factor Authentication (MFA) process when logging into the Comcast Control [...]
C3: Login Changes to the Microsoft Authenticator Application
Effective September 23, 2024, there will be changes to the Multi-Factor Authentication (MFA) process when logging into the Comcast Control [...]
C3: How to Find your Project Manager
Project Manager (PM) information is not systematically propagated in the Comcast Control Center (C3), but it is available. The Operations [...]
C3: Sales Support Requests and Password Resets
We have put together a few tips and reminders for using the Comcast Control Center (C3). See them below. Can’t [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3: PSC Checklist Rejected Status Report
The PSC Checklist was introduced to standardize the scrub process for BC Only Opportunities. In an effort to consolidate all [...]
C3: Information Security Requirements
Comcast Control Center (C3) users must adhere to Information Security Requirements (ISR) established by Comcast. It is a violation of [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset annually. To help you prepare for [...]
C3: Locked Location Message
A location gets “locked” in the Comcast Control Center (C3) when an agent tries to create a new order, but [...]
C3: Agent Dashboard
The C3 Agent Dashboard helps give you a clearer picture of what is happening with your opportunities. You can find [...]
C3: Static IP and TN Information
Within C3, you can get Static IP and telephone numbers for your customers. From a Workbench Quote, go to the [...]
C3: View Connectivity Availability on the Prequalification Page
Within the Prequalification page you will now be able to check for connectivity options that are available at a [...]
C3: Broadband Labeling
As you are probably aware, the Federal Communications Commission (FCC) is requiring providers to display Broadband Labels starting April 10, [...]
C3: How to Find your Project Manager
Project Manager (PM) information is not systematically propagated in the Comcast Control Center (C3), but it is available. The Operations [...]
C3: Sales Support Requests and Password Resets
We have put together a few tips and reminders for using the Comcast Control Center (C3). See them below. Can’t [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3: PSC Checklist Rejected Status Report
The PSC Checklist was introduced to standardize the scrub process for BC Only Opportunities. In an effort to consolidate all [...]
C3: Information Security Requirements
Comcast Control Center (C3) users must adhere to Information Security Requirements (ISR) established by Comcast. It is a violation of [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset annually. To help you prepare for [...]
C3: Locked Location Message
A location gets “locked” in the Comcast Control Center (C3) when an agent tries to create a new order, but [...]
C3: Static IP and TN Information
Within C3, you can get Static IP and telephone numbers for your customers. From a Workbench Quote, go to the [...]
C3: View Connectivity Availability on the Prequalification Page
Within the Prequalification page you will now be able to check for connectivity options that are available at a [...]
C3: How to Find your Project Manager
Project Manager (PM) information is not systematically propagated in the Comcast Control Center (C3), but it is available. The Operations [...]
C3: Sales Support Requests and Password Resets
We have put together a few tips and reminders for using the Comcast Control Center (C3). See them below. Can’t [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3: PSC Checklist Rejected Status Report
The PSC Checklist was introduced to standardize the scrub process for BC Only Opportunities. In an effort to consolidate all [...]
C3: Information Security Requirements
Comcast Control Center (C3) users must adhere to Information Security Requirements (ISR) established by Comcast. It is a violation of [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset annually. To help you prepare for [...]
C3: Locked Location Message
A location gets “locked” in the Comcast Control Center (C3) when an agent tries to create a new order, but [...]
C3: Static IP and TN Information
Within C3, you can get Static IP and telephone numbers for your customers. From a Workbench Quote, go to the [...]
C3: View Connectivity Availability on the Prequalification Page
Within the Prequalification page you will now be able to check for connectivity options that are available at a [...]
C3: How to Find your Project Manager
Project Manager (PM) information is not systematically propagated in the Comcast Control Center (C3), but it is available. The Operations [...]
C3: Sales Support Requests and Password Resets
We have put together a few tips and reminders for using the Comcast Control Center (C3). See them below. Can’t [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3: Information Security Requirements
Comcast Control Center (C3) users must adhere to Information Security Requirements (ISR) established by Comcast. It is a violation of [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset annually. To help you prepare for [...]
C3: Locked Location Message
A location gets “locked” in the Comcast Control Center (C3) when an agent tries to create a new order, but [...]
C3: Agent Dashboard
The C3 Agent Dashboard helps give you a clearer picture of what is happening with your opportunities. You can find [...]
C3: View Connectivity Availability on the Prequalification Page
Within the Prequalification page you will now be able to check for connectivity options that are available at a [...]
C3: How to Find your Project Manager
Project Manager (PM) information is not systematically propagated in the Comcast Control Center (C3), but it is available. The Operations [...]
C3: PSC Checklist Rejected Status Report
The PSC Checklist was introduced to standardize the scrub process for BC Only Opportunities. In an effort to consolidate all [...]
C3: Information Security Requirements
Comcast Control Center (C3) users must adhere to Information Security Requirements (ISR) established by Comcast. It is a violation of [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset annually. To help you prepare for [...]
C3: Locked Location Message
A location gets “locked” in the Comcast Control Center (C3) when an agent tries to create a new order, but [...]
C3: Agent Dashboard
The C3 Agent Dashboard helps give you a clearer picture of what is happening with your opportunities. You can find [...]
C3: View Connectivity Availability on the Prequalification Page
A recent enhancement to the Prequalification page will now allow you to check for connectivity options that are available at [...]
C3: Sales Support Requests and Password Resets
We have put together a few tips and reminders for using the Comcast Control Center (C3). See them below. Can’t [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3: Information Security Requirements
Comcast Control Center (C3) users must adhere to Information Security Requirements (ISR) established by Comcast. It is a violation [...]
C3: PSC Checklist Rejected Status Report
The PSC Checklist was introduced to standardize the scrub process for BC Only Opportunities. In an effort to consolidate all [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset annually. To help you prepare for [...]
C3: Locked Location Message
A location gets “locked” in the Comcast Control Center (C3) when an agent tries to create a new order, but [...]
C3: Agent Dashboard
The C3 Agent Dashboard helps give you a clearer picture of what is happening with your opportunities. You can find [...]
C3: Interpreting Prequalification Results
While leveraging the Prequalification page in C3, you can view both Serviceability and Salability results for a site which will [...]
C3: How to Find your Project Manager
Project Manager (PM) information is not systematically propagated in the Comcast Control Center (C3), but it is available. The Operations [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset annually. To help you prepare for [...]
C3: Locked Location Message
A location gets “locked” in the Comcast Control Center (C3) when an agent tries to create a new order, but [...]
C3: Agent Dashboard
The C3 Agent Dashboard helps give you a clearer picture of what is happening with your opportunities. You can find [...]
C3: How to Find your Project Manager
Project Manager (PM) information is not systematically propagated in the Comcast Control Center (C3), but it is available. The Operations [...]
C3: Interpreting Prequalification Results
While leveraging the Prequalification page in C3, you can view both Serviceability and Salability results for a site which will [...]
C3: Retention and Multi-site requests process
If you need assistance with renewing/upgrading a customer’s service or with a large multi-site deal, you can submit a Sales [...]
C3: Cloud Services
Comcast Business currently offers three types of cloud connectivity services: Amazon Web Services (AWS), Azure, and IBM. Cloud connections work [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3: PSC Checklist Rejected Status Report
The PSC Checklist was introduced to standardize the scrub process for BC Only Opportunities. In an effort to consolidate all [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset annually. To help you prepare for [...]
C3: Home Based Businesses and Comcast Business At Home
COVID-19 has caused dramatic changes to the way people do business. Many companies have transitioned to a work from home model for [...]
C3: Static IP and TN Information
Within C3, you can get static IP and telephone numbers for your customers. From a Workbench Quote, go to the [...]
C3: Locked Location Message
A location gets “locked” in the Comcast Control Center (C3) when an agent tries to create a new order, but [...]
C3: Agent Dashboard
The C3 Agent Dashboard helps give you a clearer picture of what is happening with your opportunities. You can find [...]
C3: How to Find your Project Manager
Project Manager (PM) information is not systematically propagated in the Comcast Control Center (C3), but it is available. The Operations [...]
C3: Interpreting Prequalification Results
While leveraging the Prequalification page in C3, you can view both Serviceability and Salability Results for a site, which will [...]
C3: Retention and Multi-site requests process
If you need assistance with renewing/upgrading a customer’s service or with a large multi-site deal, you can submit a Sales [...]
C3: Cloud Services
Comcast Business currently offers three types of cloud connectivity services: Amazon Web Services (AWS), Azure, and IBM. Cloud connections work to facilitate [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3: Static IP and TN Information
Within C3, you can get static IP and telephone numbers for your customers. From a Workbench Quote, go to the [...]
C3: Agent dashboard
The C3 Agent Dashboard helps give you a clearer picture of what is happening with your opportunities. You can find [...]
C3: Interpreting Prequalification Results
While leveraging the Prequalification page in C3, you can view both Serviceability and Salability Results for a site, which will [...]
C3: Retention and Multi-site requests process
If you need assistance with renewing/upgrading a customer’s service or with a large multi-site deal, you can submit a Sales [...]
C3: Special Billing Instructions (SBI)
From time to time, our customers request “special” billing treatment for Ethernet services. For example, a customer might not want [...]
C3: Cloud Services
Comcast Business currently offers three types of cloud connectivity services: Amazon Web Services (AWS), Azure, and IBM. Cloud connections work to facilitate [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset annually. To help you prepare for [...]
C3: How to Find your Project Manager
Project Manager (PM) information is not systematically propagated in the Comcast Control Center (C3), but it is available. The Operations [...]
C3: Locked Location Message
A location gets “locked” in the Comcast Control Center (C3) when an agent tries to create a new order, but [...]
C3: How to Find your Project Manager
Project Manager (PM) information is not systematically propagated in the Comcast Control Center (C3), but it is available. The Operations [...]
C3: Interpreting Prequalification Results
While leveraging the Prequalification page in C3, you can view both Serviceability and Salability Results for a site, which will [...]
C3: Retention and Multi-site requests process
If you need assistance with renewing/upgrading a customer’s service or with a large multi-site deal, you can submit a Sales [...]
C3: Special Billing Instructions (SBI)
From time to time, our customers request “special” billing treatment for Ethernet services. For example, a customer might not want [...]
C3: Cloud Services
Comcast Business currently offers three types of cloud connectivity services: Amazon Web Services (AWS), Azure, and IBM. Cloud connections work to facilitate [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset annually. To help you prepare for [...]
C3: How to Find your Project Manager
Project Manager (PM) information is not systematically propagated in the Comcast Control Center (C3), but it is available. The Operations [...]
C3: Static IP and TN Information
Within C3, you can get static IP and telephone numbers for your customers. From a Workbench Quote, go to the [...]
C3: Training Schedule
We will be hosting July’s monthly trainings beginning this week, which can be found in the Training section of the Download. We will cover: [...]
C3: Special Billing Instructions (SBI)
From time to time, our customers request “special” billing treatment for Ethernet services. For example, a customer might not want [...]
C3: Cloud Services
Comcast Business currently offers three types of cloud connectivity services: Amazon Web Services (AWS), Azure, and IBM. Cloud connections work to facilitate [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3: Training Schedule
We will be hosting June’s monthly trainings starting this week, which can be found in the Training section of the Download. We will cover: [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset annually. To help you prepare for [...]
C3: Systems Team Escalation Personnel Changes
For new and experienced users to the Comcast Control Center (C3) we’ve outlined some key reminders and tips below. And as a reminder, there [...]
C3: Static IP and TN Information
Within C3, you are able to get static IP and telephone numbers for your customers. From a Workbench Quote, go [...]
C3: Home Based Businesses and Comcast Business At Home
COVID-19 has caused dramatic changes to the way people do business. Many companies have transitioned to a work from home model for [...]
C3: Training Schedule
We will be hosting May’s monthly trainings beginning this week, which can be found in the Training section of the Download. We will cover: [...]
C3: Retention and Multi-site requests process
If you need assistance with renewing/upgrading a customer’s service or with a large multi-site deal, you can submit a Sales [...]
C3: Special Billing Instructions (SBI)
From time to time, our customers request “special” billing treatment for Ethernet services. For example, a customer might not want [...]
C3: Systems Team Escalation Personnel Changes
For new and experienced users to the Comcast Control Center (C3) we’ve outlined some key reminders and tips below. We are also happy to [...]
C3 Training Schedule
We will be hosting April’s monthly trainings beginning next week, which can be found in the Training section of the Download. We will cover: [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3: Special Billing Instructions (SBI)
From time to time, our customers request “special” billing treatment for Ethernet services. For example, a customer might not want [...]
C3 Training Schedule
We will be hosting March’s monthly trainings beginning next week, which can be found in the Training section of the Download. We will cover: [...]
C3: Reminders, Tips and Personnel Changes
Below are a few reminders and tips for our users if you run into any trouble when using the Comcast [...]
C3: CPQ Disabled
As a reminder, CPQ was disabled as of December 21st. We ask that you continue to provide this Fiber Survey [...]
C3: Home Based Businesses and Comcast Business At Home
COVID-19 has caused dramatic changes to the way people do business. Many companies have transitioned to a work from home model for their [...]
C3 Training Schedule
We will be hosting February’s monthly trainings starting this week, which can be found in the Training section of the Download. We will cover: [...]
C3: URL Updates
If you have the Comcast Control Center (C3) URL bookmarked, please check to make sure you are leveraging the following [...]
C3: URL Updates
If you have the Comcast Control Center (C3) URL bookmarked, please check to make sure you are leveraging the following [...]
C3: Static IP and TN Information
Within C3, you are able to get static IP and telephone numbers for your customers. From a Workbench Quote, go [...]
C3: CPQ Disabled
Effective December 22nd, we will be discontinuing using CPQ to provide Ethernet quotes. We ask that you continue to provide [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3 Training Schedule
We will be hosting December’s monthly trainings starting next week, which can be found in the Training section of the Download. We will cover: [...]
C3: Special Billing Instructions (SBI)
From time to time, our customers request “special” billing treatment for Ethernet services. For example, a customer might not want [...]
C3: The Journey to Orion
Orion will be replacing the Comcast Control Center (C3) in the near future. We started an internal pilot recently and [...]
C3: Home Based Businesses and Comcast Business At Home
COVID-19 has caused dramatic changes to the way people do business. Many companies have transitioned to a work from home model for [...]
C3 Training Schedule
We will be hosting November’s monthly trainings starting this week, which can be found in the Training section of the Download. [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset annually. To help you prepare for [...]
C3: Cloud Services
Comcast Business currently offers three types of cloud connectivity services: Amazon Web Services (AWS), Azure, and IBM. Cloud connections work to facilitate [...]
C3 Training Schedule
We will be hosting October’s monthly trainings starting this week, which can be found in the Training section of the Download. [...]
C3: PSC Checklist Rejected Status Report
The PSC Checklist was introduced to standardize the scrub process for BC Only Opportunities. In an effort to consolidate all [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3 Training Schedule
We will be hosting September’s monthly trainings starting this week, which can be found in the Training section of the Download. [...]
C3: Retention and Multi-site requests process
If you need assistance with renewing/upgrading a customer’s service or with a large multi-site deal, you can submit a Sales [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset periodically. To help you prepare for [...]
C3: Systems Team Escalation
For new and experienced users to the Comcast Control Center (C3) we’ve outlined some key reminders and tips below. If you Can’t Log in [...]
C3 Training Schedule
We will be hosting August’s monthly trainings starting this week, which can be found in the Training section of the Download. [...]
C3: Retention Requests
The Sales Support Request (SSR) process has been further streamlined to support the Retention process that previously used a Special [...]
C3: Agent dashboard
A new dashboard has been deployed in the Comcast Control Center (C3) to help give you a clearer picture of [...]
C3: Home Based Businesses and Comcast Business At Home
COVID-19 has caused dramatic changes to the way people do business. Many companies have transitioned to a work from home model for [...]
C3 Training Schedule
We will be hosting July’s monthly trainings starting this week, which can be found in the Training section of the Download. [...]
C3: Cloud Services
Comcast currently offers three types of cloud connectivity services: Amazon Web Services (AWS), Azure, and IBM. Cloud connections work to facilitate virtual [...]
C3: Systems Team Escalation
If you are unable to log in to C3 to create a Sales Support Request (SSR), please send an email [...]
C3: Training Schedule
We are hosting June’s monthly trainings starting this week, which can be found in the Training section of the Download. We [...]
C3: New password requirements
Comcast recently updated its password requirements for Business Partners (BPs) to align with industry and regulatory standards, better secure its [...]
C3: VPN for agents
As we communicated last week, all Comcast Control Center (C3) users will need to being using VPN when logging in [...]
C3: VPN for agents
Our corporate IT team has been working on security issues related to the Comcast Control Center (C3). To fix these [...]
C3: Reset Passwords
As you know, your password for the Comcast Control Center (C3) must be reset periodically. To help you prepare for [...]
C3: Training Schedule
We will be hosting May’s monthly trainings starting this week, which can be found in the Training section of the Download. [...]
C3: New User Set Up Process
When setting up a new user in C3, the first step is creating the partner account to which that user [...]
C3: Agent Dashboard
A new dashboard has been deployed in the Comcast Control Center (C3) to help give you a clearer picture of [...]
C3: Bulk Serviceability
The “Bulk Serviceability” feature in the Comcast Control Center (C3) allows you to check serviceability for up to 5,000 locations [...]
C3: PSC Checklist
The PSC Checklist is an Object in the Comcast Control Center (C3) that was created last year to standardize and simplify the order [...]
C3: Training Schedule
We will be hosting March’s monthly trainings starting this week, which can be found in the Training section of the Download. [...]
C3: Renewal Request Submission Process
We have standardized the process within the Comcast Control Center (C3) for routing your renewal request to the appropriate teams [...]
C3: Customer Initials on SOA
On January 8, 2021 a Customer Initials line was added to the SMB SOA next to the package and promotion details box. [...]
C3: Cloud Services
Comcast Business currently offers three types of cloud connectivity services: Amazon Web Services (AWS), Azure, and IBM. Cloud connections work to facilitate [...]
C3: Training Schedule
We will be hosting February’s monthly trainings starting this week, which can be found in the Training section of the Download. [...]
C3: Sales Support Requests
A Sales Support Request (SSR) is a new method of receiving and tracking requests for sales support. This new process will ensure [...]
C3: Azure MFA Update
The Azure AD update will introduce a new sign-in experience for partner users accessing the Comcast Control Center (C3) providing the following [...]
C3: Systems Team
Joseph DiBella joined our team officially just before the New Year, as a replacement for Sam Brodsky who left Comcast. [...]
